Returns
We want you to be satisfied with your purchase from Budget Medical Ltd.
If you wish to request a return, you must contact us within 30 days of receiving your order.
To be eligible for a return, items must:
-
be unused;
-
be in their original condition;
-
be in the original packaging where applicable;
-
and be accompanied by proof of purchase or invoice details.
How To Request A Return
To request a return, please contact our team at:
Please include:
-
your order number or invoice number;
-
the product details;
-
the reason for the return;
-
and photos where applicable for damaged or faulty goods.
Returns should not be sent back without prior authorisation from Budget Medical Ltd.
Return Address
Returns Department
Budget Medical Ltd
Unit 16, Tavis House Business Centre
Hall Avenue
Ashford
Kent
TN24 0YY
United Kingdom
Damaged, Faulty or Incorrect Items
Please inspect your order carefully upon delivery.
If goods arrive:
-
damaged;
-
faulty;
-
incomplete;
-
or incorrect,
please notify us as soon as possible and preferably within 48 hours of delivery so we can investigate and resolve the issue promptly.
Where possible, damaged deliveries should be signed for as damaged.
Non-Returnable Items
For hygiene, safety, and regulatory reasons, certain items are non-returnable unless faulty, including:
-
sterile products once opened;
-
hygiene-sensitive products;
-
refrigerated products;
-
temperature-controlled items;
-
special-order products;
-
personalised or customised items;
-
hazardous materials;
-
and certain healthcare or personal care items.
Sale items and gift cards are also non-returnable and non-refundable unless faulty.
If you are unsure whether an item is eligible for return, please contact us before purchasing.
Return Shipping
Unless goods are faulty, damaged, or supplied incorrectly, return postage costs are the responsibility of the customer.
Customers are responsible for ensuring returned goods are packaged appropriately to avoid damage during transit.
We recommend using a tracked delivery service where appropriate.
Exchanges
The fastest way to obtain a replacement item is usually to:
-
request a return for the original item; and
-
place a new order separately.
Refunds
Once returned goods are received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within approximately 10 business days.
Please note:
Banks and card providers may require additional processing time before refunds appear in your account.
Product Recalls
Where a manufacturer or supplier issues a product recall or safety notice, Budget Medical Ltd will contact affected customers where possible and provide appropriate guidance regarding returns or replacement arrangements.
Contact Us
For returns, refund enquiries, or assistance, please contact:
Budget Medical Ltd
0203 384 6201
sales@budgetmedical.co.uk
www.budgetmedical.co.uk