Frequently Asked Questions
How do I place an order?
You can place an order directly through our website or contact our sales team by email or phone.
Email: sales@budgetmedical.co.uk
Phone: 0203 384 6201
Can GP surgeries, clinics and care homes order from Budget Medical?
Yes. Budget Medical is a specialist supplier to GP surgeries and healthcare providers across the UK. We supply a wide range of medical consumables and healthcare products to GP surgeries, clinics, care homes, businesses and individual customers. Eligible NHS GP surgeries can also benefit from our instant credit facilities for easier and more convenient ordering.
Do you offer bespoke pricing tailored to our surgery or organisation?
Yes. We understand that every surgery and healthcare organisation has different purchasing requirements, budgets, and ordering patterns.
Budget Medical works closely with regular customers to provide bespoke pricing, tailored account support, and a more streamlined ordering experience to help maximise value, reduce procurement costs, and simplify repeat ordering for busy practice teams.
Eligible NHS GP surgeries also benefit from instant credit facilities for added convenience and flexibility.
If your organisation regularly purchases medical consumables or healthcare products, please contact us and we will be happy to discuss a personalised pricing structure tailored to your surgery’s specific requirements.
Do you offer repeat ordering?
Yes. Customers can save commonly ordered products using our Quick Reorder / Saved Order List feature, making future orders faster and easier.
Can I request a quote before ordering?
Yes. Please email us with the product codes, quantities and delivery postcode, and we will provide a quotation where possible ASAP.
Delivery
How long does delivery take?
Standard UK delivery is usually estimated at 1–3 working days, subject to stock availability, courier service and delivery location.
Do you deliver across the UK?
Yes. We deliver across the UK. Additional charges or longer delivery times may apply for remote areas, Scottish Highlands, Northern Ireland, Channel Islands and offshore locations.
What happens if an item is out of stock?
If an item is unavailable, we will contact you with an estimated lead time or offer a suitable alternative where possible.
Can I track my order?
Where tracking is available, tracking details will be provided after dispatch.
Returns & Refunds
What is your returns policy?
We offer a 30-day return policy. Items must be unused, in original packaging and accompanied by proof of purchase.
Are all products returnable?
No. For hygiene and safety reasons, certain items such as sterile, sealed, hygiene-sensitive, personal care, special-order or custom items may not be returnable unless faulty.
What should I do if my order arrives damaged or incorrect?
Please contact us immediately at sales@budgetmedical.co.uk with your order number, photos if available, and details of the issue.
Products
Are product images always exactly the same as supplied?
Product images are for illustration purposes only. Packaging, colour or appearance may vary due to manufacturer updates.
Are your products suitable for professional healthcare use?
Many of our products are intended for professional healthcare, clinical or appropriate use. Customers should ensure products are suitable for their intended purpose before ordering.
Can you help me find an alternative product?
Yes. If you cannot find what you need, contact us and we will try to recommend a suitable alternative.
Payments & Accounts
Do you offer credit accounts?
Credit accounts are available instantly to NHS GP Surgeries. These are available for eligible business customers, subject to approval.
Do prices include VAT?
Prices may be shown excluding and/or including VAT depending on the product page or checkout settings. VAT will be shown clearly where applicable.
Can I receive an invoice?
Yes. VAT invoices can be provided for all customers, including NHS GP surgeries, healthcare organisations, businesses, and individual customers where applicable.
Contact
How can I contact Budget Medical?
You can contact us using the details below:
Budget Medical Ltd
Unit 16, Tavis House Business Centre
Hall Avenue
Ashford
Kent
TN24 0YY
United Kingdom
Email: sales@budgetmedical.co.uk
Phone: 0203 384 6201
Website: www.budgetmedical.co.uk
What are your opening hours?
Our standard office hours are 9am- 5pm Monday to Friday, excluding UK bank holidays. Orders placed outside working hours will usually be processed on the next working day.